Tribe Telecom

Terms and Conditions

Shipping & Delivery
Delivery prices & timescales quoted apply to orders placed via our website only; if placing an order in store or by phone then these may vary. Typically, delivery will take place 1-2 days from when the order is place are in stock, but can take longer in certain circumstances.

Please note we can only ship to UK addresses.

Products will be delivered by next day couriers.

Returns
Returns will only be accepted within 14 days of purchase and the items are returned unopened in the packaging in which they were originally provided (excludes Apple).

Ordering
By placing an order the Buyer warrants to the Seller that the Buyer is a resident in the UK, that the Buyer is accessing the site from the UK. All prices include standard 20% VAT.

Advance Replacement - Terms and Conditions
Advance Replacement Service for In-Warranty repairs, this benefit ensures you are never without a fully operational device. Like for like swap out for in warranty devices. 48hr turn around. Collection on Delivery Service

Details:
The Replacement Service consists of the device shell only, not a full retail packaged device. If a reported In-Warranty Device is received by Supplier & is deemed as Out-of-Warranty, Customer Induced Damage (CID) or Beyond Economical Repair (BER), the Reseller will be notified & invoiced for any associated charges/fees. Any device that is received which is deemed as No Fault Found, Out-of-Warranty, Customer Induced Damage (CID) or Beyond Economical Repair (BER) will incur an administration & handling fee of £25+ VAT. This fee is to cover the cost of freight, handling & screening of the returned device.

Should the device be deemed as No Fault Found, Out-of-Warranty, Customer Induced Damage (CID) or Beyond Economical Repair (BER) the replacement device will be invoiced at anything up to the current sales value of the replacement device.

Any requests for replacements which are processed then subsequently cancelled or have a change of delivery address after dispatch will incur an administration fee of £17.00 plus VAT